This information was designed to help answer our patients' most frequently asked questions.  We hope you find it answers your questions as well.

Scheduling an Office Visit or Procedure
Our Patient Scheduling Specialists can schedule office visits and procedures.  Please call (309) 672-4980 and a Patient Specialist will help you schedule your next appointment.  

If you know your insurance requires a referral or physician order from your primary care physician - please contact your primary care provider directly and request it from them.  They can fax us the referral directly to (309) 671-2931.  To ensure you well coordinated care between your primary care provider and our providers - we require a referral or physician order from your primary care provider to schedule all procedures.  

What you should bring to your Next Appointment
Please bring a list of all medications you are currently taking.  List the exact name, dosage and number of times a day you take each medication.  You can also bring in a bag containing all of the medications you are taking and be prepared to provide information regarding the dosage and number of times you are taking each medication. You will also want to bring in your most recent insurance card(s) as well. 

If you have had tests performed that were requested by other physicians that you think will be helpful in your treatment - please call our office at least 5 business days before your next appointment and let us know the test performed and the location.  we can then request a copy of the results and have them here for your visit with our providers.  You can also bring in a copy of those test results if you have them. 

Medication Refills
If you received your prescription from one of our providers, please call your pharmacy to request a renewal of your prescription.  This is the most efficient way to get your prescription refilled.  Your pharmacy will contact us to renew your prescription. 

Please remember to request all medication refills at least 3 business days before your prescription runs out.  Because we need to need to review your chart before renewing your prescription, we need adequate time to receive approval for mediation renewals.  Please do not wait until your prescription runs out as it may cause a break in your medication therapy.

We may request you to come in and see your provider.  If your prescription can not be renewed without first seeing your provider, we will contact you directly to let you know and schedule your appointment.

If you have questions regarding medication instructions, please call our office at (309) 672-4980 to reach a medical assistant.

Getting Test Results
We will notify you of your results by mail, by telephone, or at your next scheduled appointment.  Results may not be available to use for up to 14 business days after the test is performed - please do not call our office for results before that time as we will not have your result to give to you.  You should receive results in the mail within 1 week after we receive them. Following is information about specific tests:

X-RAYS:   Our office will make every effort to contact you as soon as we receive and review your x-ray or Nuclear Medicine test results.  However, it can take up to 14 business days for us to receive your results.  If you have not received a call within 2 business days from your test, please contact our office at (309) 672-4980 to reach a medical assistant to inquire about your results.

Lab Results:  Our office will make every effort to contact you as soon as we receive and review your laboratory or stool test results.  However, it can take up to 14 business days for us to receive your results. If you have not received a call or your results in the mail within 20 business days, please contact our office at (309) 672-4980 to reach a medical assistant to inquire about your results.

Procedure Results:  Gastroenterology provides patients with their Endoscopy results and discharge directions when they leave the facility after their procedure.  If a biopsy was taken, your pathology/tissue report will be mailed to your within 14 business days of your procedure.   We will also send a copy of your results to your primary care provider or your referring physician if you provided us with that information.  Please call our office if you have not received your results within 20 business days.

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We thank you for letting us assist with your healthcare needs.